Hopefully, rural carriers reading this post are familiar with the concept. Having participated in QWL/EI for over 14 years, I think the principle is valid.
I am currently a trainer at the Rural Carrier Academy after previously serving five years in the late 90s before there was a time limit. Between the training stints, I was a member of a facilitator team.
Why did I decide to participation in the QWL/EI process?
First, and most importantly, as it turns out, the facilitator and academy instructor training is comprehensive and informative. No one should feel intimidated, as the point of the time spent in the classes is to help alleviate anxiety. The area trainers do it well.
At all times, QWL/EI involves participation by management and craft working together. This concept appeals to me.
Facilitator training is about identifying problems, listing possible solutions and agreeing on the best answer, which is helpful in my life outside the work place.
Finally, I cannot say enough about the people I have met while involved in QWL/EI. Probably the most rewarding is getting to know new RCAs and TRCs while they spend three days in the training academy. Their enthusiasm is contagious.
If you feel you would like to expand your postal experience beyond the route, seek out QWL/EI. Contact a state union officer for opportunities in your area.
Wednesday, April 16, 2008
Quality of Work Life/Employee Involvement
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2 comments:
Hey, thank you for linking me as well... RLC Onliners... enjoying your web blog also. psb
Linda
I was one of your sudents. I was a member of the QWL and have been and hope to again be a trainer
I always remember things that I learned in the class and try to share these things in the same way they were shared with me these are future carriers and this is the time to share with them the great job Rural carriers do everyday and that customer service is what we are all about. Rural carriers always go the extra little bit to give the best service when we get to your box there is no long line like at the window. There is no phone going ring, ring ring ring ring ring ring (unanswered for the entire smoke break of the supervisors) We are the Post Office on Wheels and we do all we can to make the Rural Craft proud. We do go the last mile and above for many other services out htere and we so it with a smile! I'm smiling now! This is the best job in the Post Office. We have the best customers as well and we treat them that way. Leave Mrs. Jones packages under the carport, Mrs Smith in the washtub on the porch. We are the best employees in the Postal Service we are customer service.
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